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Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 15, 2025

1. Introduction

Money Diplomatic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our institutional FX intelligence platform and related services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our services
  • Contact us for support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name and email address
  • Billing information and payment details
  • Professional background and trading experience
  • Communication preferences

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • Device information (type, operating system, browser)
  • IP address and geolocation data
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our platform and services
  • Account Management: To manage your account and provide customer support
  • Communication: To send you service updates, market analysis, and promotional materials
  • Analytics: To analyze usage patterns and improve user experience
  • Security: To protect against fraud and unauthorized access
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform (payment processors, hosting providers, analytics services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • 256-bit SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and penetration testing
  • Access controls and employee training
  • Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@moneydiplomatic.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your session
  • Analyze platform usage and performance
  • Deliver personalized content

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When your account is closed, we will delete or anonymize your data within 90 days, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: